As well as a renewal quotation on my existing policy account, I received two further quotes from Esure through a comparison website. The three quotes were for very different amounts. I contacted the online chat support to obtain information about the different quotes and to check whether there were policy/cover differences. The online person was utterly unable to comprehend my questions and replied with standard pre-prepared answers which were unrelated to the subject of my questions. They became clearly bored and grumpy when I repeated my questions. Instead, I used Google and found the explanation - which was so simple I’m amazed the customer person couldn’t explain it. No wonder that some jobs will be replaced with AI fairly soon…
Date of experience : September 02, 2024
Reply from esure
We're sorry you have been left feeling this way Andrew. For us to raise your feedback further, we would ask you to send your review and policy details to us at trustpilot.feedback@esure.com Thank you
